| TALENT |
| A certain measure of intelligence, a dash of creativity and plenty of common sense. |
| A vision of the future as regards the direction in which the company is to develop, entailing short, medium and long-term strategies, implemented in a consistent, orderly fashion. |
| Sensitivity to the needs of users or customers. A focus on service and quality. |
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An inquiring mind, the ability to learn and flexibility to adapt to constant changes.
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| TOTAL WILLINGNESS |
| Honest, sincere, helpful, positive people who are consistent with the values and the mission they are promoting and who lead by example in that respect. |
| People who persuade staff to work towards a common goal through authority rather than rank. |
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People with the necessary humility to react positively to and learn from the mistakes commonly made in such a new, changing environment.
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| TACT |
| The ability to listen to staff members, to help them to fulfil their personal and professional ambitions, to involve them in setting goals and to genuinely like them. |
| The ability to communicate openly but without causing offence. |
| The capacity to make suggestions without obliging, to share the company?s successes and to make them a challenge for everyone. |
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The ability to use empathy and emotional intelligence to get the best out of colleagues.
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| TENACITY |
| The energy to come through critical periods with enthusiasm. An acceptance that sacrifices have to be made. Perseverance. |
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People who are prepared to do whatever it takes to fulfil their ambitions.
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| TECHNOLOGY |
| A readiness to fearlessly reap the benefits of the possibilities that new technologies present on the internet. |
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An open mind and a willingness to make use of continuous technological advances, as business growth and the changing rate at which technology evolves make doing so a necessity.
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| TIME |
| People with a healthy dose of patience and who are able to go the distance. People who are aware that success requires a great deal of effort and dedication. |
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